TERMS AND CONDITIONS

Your use of www.RussianVisaGuide.com is subject to your irrevocable acceptance without modification of these terms of use (the "Terms") and You agree to use this website in accordance with and subject to these Terms. The Terms as set out hereafter constitute the entire agreement between You and RedEmpireStay DBA Travel & Visa Pro. If you do not read or accept these Terms, please contact us. By accessing any part of Travel & Visa Pro websites (www.RussianVisaGuide.com, www.TravelVisaPro.com, www.ApartmentInRussia.com, www.RedEmpireStay.com), You consent to be bound by these Terms.

Here is our plain English version, for the full legal-ese click here.

The Plain English Version:

Travel & Visa Pro acts only as an expediting agent, and only Embassy/consular officials and U.S. Passport Office agents make the final determination when deciding how fast a visa or passport will be issued and for what period of time (validity) visas can be issued. U.S. Passport Services reserve the right to prioritize the processing according to the departure date provided by the applicant. Embassy/consulate officials also have the right to ask for additional documentation in order to issue a passport or visa.

Travel & Visa Pro accepts no responsibility for the services of the Passport Agency or Embassy/Consulate in connection with the granting of passports or visas, nor for any delays, loss of passports or other materials occasioned by such services or by any delivery services such as FedEx, UPS, or the US Postal Service. Damage compensation is not available.

You’re required to prepay for all services; all fees are non-refundable once service processing has begun. In the case where a visa or passport application has been canceled or rejected, the service fee will be non refundable. In case mistake is made on our part in dates/names, please notify us within 12 hours after receipt of your visa for necessary corrections to be made. If your trip has been postponed or dates are changed, some consulates permit visa correction for a fee.

Any feedback shown on the website is the opinion of people who have used our services. We take no responsibility for such opinions.

The Full Legal Version:

THIS AGREEMENT is between you, the user of this Site, and Travel & Visa Pro.

NO LIABILITY

You should note that Travel & Visa Pro does not warrant that the information published on this website will be error free and in using this website you acknowledge that the service (a.k.a. visa, visa support, consular fees) details and all other information including information relating to travel services published on this website may include inaccuracies or typographical errors.
All travel visas are issued by an authorized foreign consulate/embassy and not by Travel & Visa Pro. Travel & Visa Pro only prepares and expedites visa issuance with the Consulate/embassy. Travel & Visa Pro has no responsibility or liability to you in respect of the mistakes made by consulate/embassy.

Prior to placing an order, you should ensure that you have reviewed these Terms and Conditions and that they are acceptable to you.

NEITHER TRAVEL & VISA PRO NOR ANY OF ITS DIRECTORS, EMPLOYEES, AFFILIATES OR OTHER REPRESENTATIVES WILL BE LIABLE FOR LOSS OR DAMAGES ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF ANY INFORMATION, PRODUCTS, SERVICES AND/OR THE MATERIALS OFFERED THROUGH THIS WEBSITE, INCLUDING BUT NOT LIMITED TO, LOSS OF DATA, INCOME, PROFIT OR OPPORTUNITY, LOSS OF OR DAMAGE TO PROPERTY AND CLAIMS OF THIRD PARTIES, OR ANY INDIRECT OR CONSEQUENTIAL LOSS OR DAMAGES, EVEN IF TRAVEL & VISA PRO HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH LOSS OR DAMAGE, OR SUCH LOSS OR DAMAGES WERE REASONABLY FORESEEABLE.

While Travel & Visa Pro makes all reasonable efforts to ensure that the travel and visa services listed are hold up to highest ethical and professional standards the listing of any travel services in the website is not and should not be taken as a recommendation from Travel & Visa Pro or a representation that the travel services will be suitable for the user's purpose.

Travel & Visa Pro shall in no way be liable to you in the event that the travel services are not suitable for your purpose.

NO UNLAWFUL OR PROHIBITED USE

As a condition of your use of this website, you undertake to Travel & Visa Pro that you will not use this website for any purpose that is unlawful or prohibited by these Terms.

AGE AND RESPONSIBILITY

You confirm that you are of sufficient legal age to use this website and to create binding legal obligations for any liability you may incur as a result of the use of this website. You understand that you are financially responsible for all uses of this website by you and those using your log-in information.

LINKS TO THIRD PARTY SITES

This website may contain hyperlinks to websites operated by parties other than Travel & Visa Pro. Such hyperlinks are provided for your reference only. Travel & Visa Pro does not control such websites and is not responsible for their contents. The inclusion of hyperlinks on this website to such other websites does not imply any endorsement of the material on such websites or any association with their operators.

ORDER PROCESSING CONDITIONS

The following conditions apply to orders of travel services (a.k.a. visa, visa support, other travel services) made by you through this website.

  • (1) Placing a visa/visa support order

On placing an order, you shall pay a non-refundable processing fee. You agree that your credit card(s) will be billed and check(s)/money order(s) will be deposited immediately. Our fees are all-inclusive, but you agree to pay all applicable taxes and return shipping charges relating to the purchase of any visa or other products or services. Requirements and fees related to the processing of Russian visas are subject to change without prior notice.

  • (2) Processing a visa/visa support order

Russian Consulate/embassy or any other government branch will issue you visa/visa support according to information provided on your application, letter of invitation, and payment. Russian Consular officials may request additional documentation at their discretion. They may also decline issuance of visa to Russia without disclosing the reason for denial as well as refuse to refund consular fees.

Travel & Visa Pro uses USPS and FedEx for all its shipping needs unless instructed otherwise. Travel & Visa Pro is not responsible for any damage or loss that occurs while the product is in client’s possession or in transit. Travel & Visa Pro strongly encourages it’s clients to use shipping services that provide real-time tracking of packages in transit. Travel & Visa Pro is not responsible for any failures or mistakes by shipping companies to deliver, deliver on time, track, locate, keep safe, any and all packages. Travel & Visa Pro cannot and does not warrant any claims or guarantees made by shipping companies as to the quality of service, timely delivery, availability of service, and other claims.

Requirements and fees related to the processing of Russian visas are subject to change without notice. Application forms and additional documents required for Russia visa issuance are subject to change without notice. Processing time for Russian visas quoted by Travel & Visa Pro are approximations based on normal circumstances, and are deemed reliable in most cases but are not guaranteed. Russian Consulate is the issuing authority for all Russian visas therefore Travel & Visa Pro will not be held responsible for any delays, cancellations, financial and other losses due to inaccuracies, denial or delay in visa processing. Travel & Visa Pro reserves the right to decline processing of documents for any reason, including but not limited to incomplete documentation, insufficient processing time, or unusual circumstances.

  • (3) Cancellations/Refunds

Travel & Visa Pro does not accept responsibility for cancellations by you regardless of the circumstances in which the cancellation is made unless you wish to cancel a service before your passport and other supporting documents were received by Travel & Visa Pro. If this is the case, you can do so without any penalties or charges by notifying Customer Care. You will receive a full refund of any fees paid for this particular service and for return shipping (if prepaid). However, if you decide to cancel after your passport and supporting documents were received by Travel & Visa Pro no refund will be given and the service will be completed. No service fees, embassy fees, courier fees, shipping charges or any portion thereof will be refunded after the documents have been received and the application process has began.

Travel & Visa Pro shall not accept any liability for losses, additional expenses or any claim whatsoever due to changes in accommodation or other travel services, sickness, weather, strikes or any other cause. All such losses, additional expenses or claims will be borne by you unless otherwise agreed beforehand.

NO LIABILITY IN CREDIT CARD OR DEBIT CARD TRANSACTIONS

Travel & Visa Pro makes all reasonable efforts to ensure that all credit card and debit card transactions are secure. HOWEVER, if unauthorized charges appear on your credit card or debit card statement for any card used on this website at any time during or after you make your reservation, conduct your transaction or disclose your card details on this website, Travel & Visa Pro shall not be liable or responsible in any way in respect of any damage or loss of whatsoever nature suffered by you arising from or in any way connected with said use, transaction or disclosure, subject only to any statutory rights which you may have.

COPYRIGHT, NOTICE AND LIMITED LICENSE

The information, content, graphics, text, sounds, images, buttons, trade marks, service marks, trade names and logos ("Materials") contained in this website are protected by copyright, trademark, database right, and other intellectual property laws under national laws and international treaties. Travel & Visa Pro or its licensors (as the case may be) retain all right, title, interest and intellectual property rights in and to the Materials. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any information, Materials, software, products or services obtained from this website. Other than expressly provided herein, nothing in these terms and conditions shall be construed as inferring by implication or otherwise any license or right under any copyright, trademark, database right, sui generis right or other intellectual property or proprietary interest of Travel & Visa Pro, its licensors or any third party. Any persons breaching any of this provision will be prosecuted.

INDEMNITY

You agree to indemnify and hold Travel & Visa Pro, its subsidiaries, affiliates, officers, agents and other partners and employees, harmless from any loss, liability, claim or demand, including reasonable attorney's fees, made by any third party due to or arising out of your use of the website.

DISCLAIMER

ALL USE BY YOU OF THIS WEBSITE IS AT YOUR OWN RISK. YOU ASSUME COMPLETE RESPONSIBILITY FOR AND FOR ALL RISK OR LOSS RESULTING FROM YOUR DOWNLOADING AND/OR USE OF OR REFERRING TO OR RELYING ON INFORMATION, PRODUCTS, SERVICES OR MATERIALS PROVIDED ON THIS WEBSITE, OR ANY OTHER INFORMATION OBTAINED FROM YOUR USE OF THIS WEBSITE. YOU AGREE THAT TRAVEL & VISA PRO AND THE PROVIDERS OF TELECOMMUNICATIONS AND NETWORK SERVICES TO TRAVEL & VISA PRO WILL NOT BE LIABLE FOR DAMAGES ARISING AFTER YOUR USE OR INABILITY TO USE THIS WEBSITE AND YOU HEREBY WAIVE ANY AND ALL CLAIMS WITH RESPECT THERETO WHETHER BASED ON CONTRACT, TORT OR OTHER GROUNDS.

THIS WEBSITE IS AVAILABLE TO ALL USERS "AS IS". TRAVEL & VISA PRO MAKES NO REPRESENTATIONS, WARRANTIES OR UNDERTAKINGS THAT THIS WEBSITE, OR THE SERVER THAT MAKES IT AVAILABLE, WILL BE FREE FROM DEFECTS, INCLUDING, BUT NOT LIMITED TO VIRUSES OR OTHER HARMFUL ELEMENTS. RedEmpireStay ACCEPTS NO LIABILITY FOR ANY INFECTION BY COMPUTER VIRUS, BUG, TAMPERING, UNAUTHORIZED ACCESS, INTERVENTION, ALTERATION OR USE, FRAUD, THEFT, TECHNICAL FAILURE, ERROR, OMISSION, INTERRUPTION, DELETION, DEFECT, DELAY, OR ANY EVENT OR OCCURRENCE BEYOND ITS CONTROL, WHICH CORRUPTS OR AFFECTS THE ADMINISTRATION, SECURITY, FAIRNESS AND THE INTEGRITY OR PROPER CONDUCT OF ANY ASPECT OF THIS WEBSITE. TO THE GREATEST EXTENT PERMITTED BY APPLICABLE LAW, ALL REPRESENTATIONS, WARRANTIES AND CONDITIONS, WHETHER EXPRESS OR IMPLIED, STATUTORY OR OTHERWISE ARE HEREBY EXCLUDED, INCLUDING WITHOUT LIMITATION REPRESENTATIONS, WARRANTIES OR UNDERTAKINGS ABOUT ANY OF THE SERVICES, INFORMATION AND/OR MATERIALS ON THIS WEBSITE, INCLUDING WITHOUT LIMITATION, THEIR ACCURACY, THEIR COMPLETENESS OR THEIR MERCHANTABILITY, QUALITY OR FITNESS FOR A PARTICULAR PURPOSE.

WAIVER

Travel & Visa Pro’s failure to enforce at any time or for any period any one or more of the Terms shall not be a waiver of them or the rights attaching to any of them.

HEADINGS

The headings used in these Terms are for convenience only and shall not affect the meaning or scope of these Terms or otherwise be given other legal effect.

MODIFICATION OF THESE TERMS AND CONDITIONS

Travel & Visa Pro reserves the right to change these Terms as well as the contents of this website for any reason and without notice, and without liability to you, any other user or any third party. This right shall not affect the Terms accepted by you upon making a legitimate reservation or purchase using this website. You should check these Terms for any changes each time you access the website.

GENERAL TERMS AND CONDITIONS

These Terms and your use of this website are governed by the laws of the United States of American and the State of Georgia. You hereby consent to the exclusive jurisdiction of the State of Georgia courts in all disputes arising out of or relating to the use of this website each time you access the website. Use of this website is unauthorized in any jurisdiction that does not give effect to all provisions of these terms and conditions including without limitation this paragraph.

You agree that no joint venture, partnership, employment, or agency relationship exists between you and Travel & Visa Pro as a result of these Terms or your use of this website. Travel & Visa Pro’s performance of these Terms is subject to existing laws and legal process and nothing contained in this agreement is in derogation of Travel & Visa Pro’s right to comply with law enforcement requests or requirements relating to your use of this website or information provided to or gathered by Travel & Visa Pro with respect to such use.

If any part of these Terms is determined to be invalid or unenforceable, including but not limited to the warranty disclaimers and liability limitations set forth above, then the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of these Terms shall continue in effect.

These Terms constitute the entire agreement between you and Travel & Visa Pro with respect to this website and supersede all prior or contemporaneous communications and proposals, whether electronic, oral or written, between you and Travel & Visa Pro with respect to this website. A printed version of these Terms and of any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to this agreement to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form.

Although Travel & Visa Pro cannot monitor the conduct of its users offsite, it is a violation of these Terms to use any information obtained from this website in order to harass, abuse or harm other persons, or in order to contact, advertise to, solicit or sell to any user or person without their prior express consent.

PRIVACY POLICY

For full Travel & Visa Pro privacy policy click here.

On occasions, we may supply statistics about our customers to third parties such as visa support agent, or other travel agents. These statistics never contain personally identifying information.

If at any time you believe that Travel & Visa Pro has not adhered to these principles, please notify us via the contact form and we will use all commercially reasonable efforts to determine and correct the problem promptly.

Any questions, please contact Travel & Visa Pro